Legal - Privacy Policy

Last updated: May 2025

Introduction

Compera Digital ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at compera.co.uk (the "Website") or interact with our services.

We are the data controller for the purposes of data protection law. Our registered address is Compera Ltd, A Block, 284 Chase Road, Southgate, London N14 6HF, UK.

Information We Collect

Contact Form Data

When you contact us through our website contact form, we collect:

• Your name
• Your email address
• Your message and any other information you choose to provide
• Your IP address (automatically collected)

Newsletter Signup Data

When you sign up for our newsletter, we collect:

• Your email address
• Your name (if provided)
• The date and time of subscription
• Your IP address (automatically collected)

Website Usage Data

We automatically collect certain information when you visit our website:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

How We Use Your Information

Contact Form Information

We use your contact form data to:

• Respond to your inquiry or request
• Provide you with information about our services
• Maintain records of our communications

Legal basis: Legitimate interest (responding to business inquiries) and consent where applicable.

Newsletter Information

We use your newsletter subscription data to:

• Send you our newsletter with updates about our services and industry insights
• Track engagement with our newsletters (open rates, click rates)
• Manage your subscription preferences

Legal basis: Consent. You can withdraw consent at any time by unsubscribing.

Website Usage Data

We use website usage data to:

• Improve our website performance and user experience
• Understand how visitors interact with our website
• Ensure website security
• Comply with legal obligations

Legal basis: Legitimate interest in operating and improving our website.

Data Sharing and Third Parties

We may share your information with the following third parties:

Email Marketing Services

We use [Mailchimp/Email Service Provider] to manage our newsletter subscriptions and send marketing emails. Your email address and name (if provided) are stored on their servers. They are bound by data processing agreements and privacy policies that comply with UK data protection law.

Analytics Services

We use Google Analytics to understand website usage. Google Analytics may collect and process your data according to their privacy policy. We have configured Google Analytics to anonymise IP addresses.

Website Hosting

Our website is hosted by Netlify. They may have access to server logs containing your IP address and browser information for technical and security purposes.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

• Contact form data: We retain your contact information for 3 years from your last contact to maintain business records and potential follow-up communications.
• Newsletter data: We retain your subscription data until you unsubscribe or for 3 years of inactivity.
• Website analytics data: Analytics data is retained for 26 months as per Google Analytics default settings.

Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request a copy of your data in a portable format
• Right to object: Object to our processing of your data
• Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

International Data Transfers

Some of our third-party service providers may be located outside the UK/EU. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Other legally approved transfer mechanisms

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better website experience and allow us to analyse website usage.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They include:

• Session cookies that remember your actions during your visit
• Security cookies that help protect against malicious activity

Legal basis: Legitimate interest (website functionality)

Analytics Cookies

We use Google Analytics cookies to:

• Understand how visitors interact with our website
• Track visitor numbers and behaviour
• Improve our website performance

These cookies include:

• _ga - Distinguishes unique users
• _ga_* - Used to persist session state
• _gid - Distinguishes unique users

Legal basis: Legitimate interest (website improvement)

Marketing Cookies

We may use cookies to:

• Track conversions from marketing campaigns
• Remember your newsletter signup preferences

Legal basis: Consent (where required)

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Cookies

Our website may contain third-party content or links that set their own cookies. We do not control these cookies, and you should check the relevant third-party privacy policies for more information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@compera.co.uk
• Address: Compera Ltd, A Block, 284 Chase Road, Southgate, London N14 6HF, UK
• Phone: +44 7503 695000

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• ICO Website: ico.org.uk
• ICO Helpline: 0303 123 1113